Effective Date: January 15, 2026
Last Updated: February 25, 2026
Welcome to Rafi Health. These Terms of Service (“Terms”) govern your access to and use of the website, services, and telehealth platform operated by Rafi Health, a dba of Kavod Kollections (“Rafi Health,” “we,” “us,” or “our”).
By accessing or using our website or services, you agree to these Terms. If you do not agree, do not use our services.
1. About Rafi Health
Rafi Health provides telehealth urgent care services through licensed healthcare providers. Services may include medical evaluations, consultations, diagnosis, treatment recommendations, prescription services (when medically appropriate), and related healthcare support.
Rafi Health does not replace your primary care provider and does not provide emergency medical services.
If you are experiencing a medical emergency, call 911 immediately.
2. Eligibility
You must:
We reserve the right to refuse service if eligibility requirements are not met.
3. No Emergency Services
Rafi Health does not provide emergency care. If you experience:
Call 911 or go to the nearest emergency room.
4. Telehealth Services
By using our services, you consent to receive healthcare through telemedicine technologies, which may include video, phone, messaging, or electronic medical records.
You acknowledge:
You are responsible for providing truthful and complete medical history.
5. Medical Disclaimer
Content on our website (including text, graphics, FAQs, blogs, or communications) is for informational purposes only and does not constitute medical advice.
Medical advice is only provided during a formal provider-patient relationship established through a completed consultation.
6. Prescriptions
Providers may prescribe medication only if:
We do not guarantee:
Controlled substances may be limited or unavailable depending on federal and state regulations.
7. Fees & Payments
You agree to pay all fees associated with services provided.
We reserve the right to modify pricing at any time.
8. Cancellations & Refunds
If you cancel before your consultation begins, you may qualify for a refund per company policy.
No refunds will be issued after a consultation has been completed unless required by law.
9. Privacy & HIPAA
Rafi Health is a covered entity under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Your protected health information (“PHI”) is handled in accordance with HIPAA and our Notice of Privacy Practices.
Use of our services is also governed by our Privacy Policy. and Notice of Privacy Practices (NPP).
By using our services, you acknowledge receipt of these documents.
10. Electronic Communications
By using our platform, you consent to receive communications electronically, including:
Standard message and data rates may apply.
You may opt out of non-medical marketing messages at any time.
11. SMS Terms
A. Healthcare (Non-Marketing) Text Messages
By providing your mobile number to Rafi Health at (310) 882-6660, you consent to receive non-marketing healthcare text messages related to your care. These may include:
These messages are sent to facilitate your medical care and are not promotional in nature.
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP.
Consent to receive healthcare text messages is not a condition of receiving medical care. If you opt out, you may still receive important communications by phone or email.
B. Marketing Text Messages
If you separately opt in to receive marketing communications, you agree to receive promotional text messages from Rafi Health, which may include:
Marketing messages are only sent to individuals who have provided express written consent to receive them.
You may opt out of marketing messages at any time by replying STOP.
C. Opt-Out Instructions
To stop receiving SMS messages from Rafi Health, reply:
STOP – to unsubscribe
HELP – for assistance
You will receive a confirmation message after opting out. Alternative wording may not be recognized as a valid opt-out request.
D. Charges & Carrier Disclaimer
Rafi Health does not charge for SMS messages; however, message and data rates may apply according to your wireless carrier plan.
Carriers are not liable for delayed or undelivered messages.
E. Changes to Messaging Numbers
Rafi Health reserves the right to change the phone number or short code used to send messages. If we do, you will be notified. Messages sent to an outdated number, including STOP or HELP requests, may not be received.
F. Privacy Policy
Your privacy is important to us. For information about how we collect and use your personal information, please review our Privacy Policy and Terms of Service:
https://rafihealth.com/privacy-policy
12. Intellectual Property
All website content, logos, branding, graphics, and materials are the property of Rafi Health and may not be copied, reproduced, or distributed without written permission.
13. Prohibited Conduct
You agree not to:
We may suspend or terminate accounts for violations.
14. Limitation of Liability
To the fullest extent permitted by law, Rafi Health shall not be liable for:
15. Indemnification
You agree to indemnify and hold harmless Rafi Health, its providers, employees, and affiliates from claims arising out of:
16. Governing Law
These Terms shall be governed by the laws of the State of California, without regard to conflict of law principles.
17. Arbitration Agreement
Any disputes arising out of these Terms shall be resolved through binding arbitration in the State of California, except where prohibited by law.
You waive the right to participate in class actions.
18. Modifications
We reserve the right to update these Terms at any time. Continued use of services after changes constitutes acceptance of the revised Terms.
19. Contact Information
Rafi Health
9701 Wilshire Blvd Ste 1000
Beverly Hills, CA 90212
Email: hello@rafihealth.com
Phone: (310) 882-6660
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