Privacy Policy

1. Introduction

Rafi Health (“we,” “us,” “our”) is committed to protecting your privacy and safeguarding your personal health information.

This Privacy Policy explains:

• What personal information we collect
• How we use it
• Whether opt‑in information is shared

By using our website, telehealth platform, or services, you consent to the practices described below.

2. What Personal Information We Collect

We may collect the following categories of personally identifiable and health‑related information:

• Contact information: name, email address, phone number, mailing/billing address.
• Health & service information: symptoms, medical history you provide, visit notes, telehealth intake details, and information submitted when requesting care.
• Device & usage data: IP address, browser type/version, device type, pages visited, date/time stamps.
• Mobile data: device ID, mobile carrier, and location when accessing our services via mobile.
• Payment information: details needed to process payments for services.

3. How We Use Your Personal Information

We use collected information to:

1. Provide clinical and telehealth services – process appointments, deliver care, document visits, and manage patient accounts.
2. Enhance user experience – personalize content, improve our platform, and optimize performance.
3. Communicate with you – appointment reminders, care instructions, follow‑ups, and support messages.
4. Marketing communications – email/SMS promotions or updates (only with your explicit consent).
5. Operational & legal purposes – comply with healthcare regulations, prevent fraud, and maintain secure operations.

4. Opt‑In Information 

If you opt in to receive marketing communications (email, SMS, etc.):

• No mobile opt‑in or text message consent is sold or shared with third parties or affiliates for their own marketing purposes.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Support essential site and telehealth functionality
• Remember preferences
• Analyze performance and usage

You may control cookies through your browser settings.

6. Your Rights & Choices

You may:

• Opt in or out of marketing communications at any time using provided links or SMS commands (“STOP”).
• Access, update, correct, or request deletion of your personal information by contacting us.
• Manage cookies through your browser settings.

11. Changes to This Policy

Updates will be posted here. If changes are significant, we will notify you via email or website notice and update the “Last Updated” date.

12. Contact Us

For privacy questions or requests:

Rafi Health   

Email: hello@rafihealth.com 

Phone: (310)882-6660 

Address: 9701 Wilshire Blvd Ste 1000, Beverly Hils, CA 90212

Rafi Health SMS Terms of Service

By texting Rafi Health at (310)882-6660, you agree to receive care‑related messages, account notifications, and optional marketing messages from Rafi Health.

• Reply STOP to opt out.
• Reply HELP for support.
• Message & data rates may apply.
• Messaging frequency may vary.

Visit https://rafihealth.com/privacy-policy to view our Privacy Policy and https://rafihealth.com/terms for our Terms of Service.

If you wish to unsubscribe from text messages, reply STOP to any message. Alternative opt‑out wording may not be recognized. You are responsible for any messaging charges from your wireless provider.

For questions, text HELP to the number you received messages from or visit www.rafihealth.com.

We may change the phone number or short code used for messaging. If you send messages to an outdated number, including STOP or HELP requests, they may not be received.

To the extent permitted by law, we are not liable for delayed, failed, or misdirected messages or actions taken based on messaging content.

Your privacy matters to us. Review our Privacy Policy at https://rafihealth.com/privacy-policy to understand how we collect and use your information.